An established company has been offering benefits to their employees for 10 years. Every year their contact at the brokerage firm changes at open enrollment time and the new rep provides a spreadsheet with 60 options for plans. They end up renewing as-is because it is too overwhelming to compare so many options. Can they get more individualized attention? Can they save money while keeping their employees happy and covered? They want a broker who knows them, understands their needs, and will be there year after year.